Course Description:

Active shooter incidents and their response pose several unique concerns for all facets of public safety including public safety communications. There are a multitude of issues that make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents.
These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.
As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance.
This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each.

Topics include:

• Phases of an Active Shooter Incident
• Active Shooter Incidents vs. School Shootings
• Law Enforcement, Fire Service and EMS Roles in Active Shooter Incidents
• Response and Secondary Dangers
• The Role of the Telecommunicator in an Active Shooter Incident
• Interaction with the Media
• Dealing with the Aftermath of an Active Shooter Incident

For more information, get the Class Flyer here

Registration:

To Register: visit our website at:
http://www.apcointl.com/institute/schedule_registration.htm

Registration Policy and Fees:

• Your method of payment MUST accompany your registration.
• Payments received in less than 10 days of the start date of the class will be subject to a late fee of $25.
• Any registration received within ten (10) days of the class start date of the course is subject to a $25.00 late registration fee.
• Registrations cancelled more than 21 days prior to the start of the scheduled course will receive a refund minus a $25.00 administrative fee. Cancellations less than 21 days before the class will receive a 50% tuition refund.
• Only one (1) transfer or substitution is allowed. Transfer fee: $50.00 A late fee of $25 will apply if applicable
• Complete registration Policy is available upon request.

Course Description:

The field of emergency communications is by its very nature, stressful. From the frantic call of a parent who just found their baby not breathing, to a motorist injured in an accident on a strange roadway, telecommunicators are the life link to thousands of people each day. These dedicated people must be the calm, reassuring voice that ensures that help is but that call away. All too often however, intense emotions and other damaging stress reactions are caused by visual images brought on by events never seen and the vicarious traumatization that comes with helping others. These stress reactions can, and often do, take a toll on even the most seasoned telecommunicator.

At the completion of this course, participants will be able to:

• Define stress
• Recognize the causes and risk factors of stress
• Recognize the signs and symptoms of stress
• Recognize the professional cost of stress
• Understand how Telecommunicators are impacted by stress
• Better manage their own stress and that of those around them
• Properly define CISM
• Understand the principles of CISM
• Identify resources available to assist with managing stress

For complete information, get the Class Flyer here

Registration:

To Register: visit our website at:
http://www.apcointl.com/institute/schedule_registration.htm

Registration Policy and Fees:

• Your method of payment MUST accompany your registration.
• Payments received in less than 10 days of the start date of the class will be subject to a late fee of $25.
• Any registration received within ten (10) days of the class start date of the course is subject to a $25.00 late registration fee.
• Registrations cancelled more than 21 days prior to the start of the scheduled course will receive a refund minus a $25.00 administrative fee. Cancellations less than 21 days before the class will receive a 50% tuition refund.
• Only one (1) transfer or substitution is allowed. Transfer fee: $50.00 A late fee of $25 will apply if applicable.
• Complete registration Policy is available upon request.

Course Description

Crisis situations differ from the daily emergencies that today's public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully.

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response.

Topics Include:

• Overview of a Crisis Situation
• Hostage Situations
• Suicidal Subject Situations
• Suicide by Cop
• Crisis Negotiations Tools for the Telecommunicator Skills and Characteristics of a Successful Telecommunicator Negotiator
• Crisis Related Stress Management

Full Information is available in the Class Flyer

Registration:

To Register: visit our website at:

http://www.apcointl.com/institute/schedule_registration.htm
Registration Policy and Fees:

• Your method of payment MUST accompany your registration.
• Payments received in less than 10 days of the start date of the class will be subject to a late fee of $25.
• Any registration received within ten (10) days of the class start date of the course is subject to a $25.00 late registration fee.
• Registrations cancelled more than 21 days prior to the start of the scheduled course will receive a refund minus a $25.00 administrative fee. Cancellations less than 21 days before the class will receive a 50% tuition refund.
• Only one (1) transfer or substitution is allowed. Transfer fee: $50.00 A late fee of $25 will apply if applicable.
• Complete registration Policy is available upon request.