Customer Service in Today’s Public Safety Communications Center

Providing satisfactory customer service in the high energy, often high stress field of public safety

communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent.  This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation. 

Topics include:

• Defining Customer Service
• Customer Attitudes and Expectations
• Customer Service in Public Safety
• Impact of Customer Service on Public Safety
• Communications Center Customer Service in Action
• Customer Service and Quality Control
• Investigating Complaints
• Improving Customer Service in the Comm. Center

Location:     Missoula, MT

Date:           November 14, 2013

Time:           8:00 AM – 5:00 PM

Tuition:       $199.00      **

APCO Members receive a $20 discount

**

Course #     35383

Where Public Safety Turns to Learn

APCO Institute, Inc.

351 N. Williamson Blvd.

Daytona Beach, FL 32114-1112

888-272-6911 ext. 2485 

or 386-944-2485

FAX: 386-944-2785

Co-Host:

Missoula County 9-1-1

Class Location:

Missoula City Police Department Academy

435 N. Ryman

Missoula, MT  59802

Contact:

Katie Banks

(406)258-3453

kbanks@co.missoula.mt.us

Lodging:

Holiday Inn - Downtown             Wingate by Wyndham

200 S. Pattee St                         5252 Airway Blvd           

Missoula, MT 59802                    Missoula, MT  59808    

Direct: (406) 721-8550               Direct: (406) 541-8000

.81 miles from class site             6.83 miles from class site

Nearest Airport:

Missoula International Airport

6.28 miles from class site

To register, please visit our website at:

http://apcointl.org/training-and-certification.html

Training Courses

Schedule and Registration