Cheryl Greathouse – Excel 9-1-1 Training and Professional Services

Cheryl Greathouse currently serves as the Division Director for the Instructional Services Division.  She has over 33 years in public safety including service as a communications officer, jail officer, law enforcement officer, and P.O.S.T. certified instructor.  She holds a P.O.S.T. Master Instructor Certification, a Bachelor’s Degree in Business Administration and a Master’s Degree in Public Administration.

Greathouse started her career with the Georgia Public Safety Training Center (GPSTC) in 1990 as the communications program instructor in the General Instruction Division.  During her career at GPSTC, Cheryl served as the primary instructor and course coordinator for the mandatory certification training course for telecommunicators in Georgia for 15 years.  She served on the P.O.S.T. Communications certification committee responsible for the development of the certification curriculum that she later delivered and coordinated.

In 1999, she was promoted to a training manager over the communications program, and in 2003 she was promoted to the Division Director of the Instructional Services Division.  Her division is responsible for Student Services and Curriculum Services.  The Student Services Section includes registration, student services des, and facilities and scheduling.  The Curriculum Services Section includes the emergency communications officer training, instructor training, online course development, curriculum development, and special projects.  Cheryl is responsible for curriculum standards and serves as the liaison to P.O.S.T.

Cheryl is a Life Member of APCO International where she currently serves on the Executive Committee of the Board of Directors.  APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association.  It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.

Cheryl is also a founding member of the Georgia Association of Women in Public Safety.  This association’s mission is to create avenues that facilitate professional growth through training, education, and mentoring for women in public safety throughout the state of Georgia.

Detective Guy Baker – Missoula City Police Department

Detective Guy Baker is a twenty-eight year veteran of the Missoula Police Department who has been a detective for over seventeen years.  Prior to being a detective, he worked uniform patrol for five years and then spent the next five years assigned to the Street Crimes Unit.  Baker primarily works violent crimes, including homicide, robbery, assault and sex trafficking, and has been the lead investigator or case agent on over 900 state and federal criminal cases.  Baker has been a Task Force Officer assigned to an FBI Safe Streets Task Force for the last eight years targeting the criminal activity committed by violent offenders.  Baker has investigated numerous adult and minor sex trafficking and child sexual exploitation cases to successful prosecution in state and federal court and is also a member of the United States Attorney’s Office Human Trafficking Task Force for the District of Montana. 

Baker has made a concerted effort to educate the public and justice system personnel about human trafficking and he has trained over a thousand law enforcement officers on the topic of Sex Trafficking Investigations as a certified instructor through the Montana Law Enforcement Academy.  Baker is Senior Vice President of Northwest Gang Investigators Association and he was Vice President of Mountain States Tactical Officers Association during a portion of the sixteen years he served on the SWAT team as an operator and Assistant Team Leader.  During his career, Detective Baker has been the recipient of a Police Medal, a Life Saving Medal, a Meritorious Achievement Medal and two Meritorious Service Awards from the Missoula Police Department.  He received a Victims Service Award from the United States Attorney’s Office and a Directors Award from the Federal Bureau of Investigation.

Truman Tolson, Training Officer  – Missoula City Police Department

Brian Frost – Montana Department of Justice, Division of Criminal Investigation

Brian is currently the CJIN Training and Development Specialist for the Montana Department of Justice, Division of Criminal Investigation.  He has mastered all levels of CJIN certifications from Mobile to Control Terminal Operator and is trained in all levels and certifications of Law Enforcement National Data Exchange (N-DEx), which is FBI’s next generation inter-agency information exchange system.  He serves as a representative on Montana Law Enforcement and Records Association (LEIRA) board.  Brian worked as a Montana Highway Patrol Dispatcher for seven years and was named the Montana Highway Patrol CSO of the Year in 2014, Montana APCO’s Telecommunicator of the Year in 2015 and was given the Excellence Award by the Montana Department of Justice – DCI in 2018.