Montana APCO Chapter

The Association of Public-Safety Communications Officials


APCO Bullying and Negativity in the Workplace
Aug
3
8:00 AM08:00

APCO Bullying and Negativity in the Workplace

Bullying is prevalent in the workplace including America’s 9-1-1 Comm. Centers. The number of U.S workers affected by bullying is a staggering 65.6 million.
In this presentation/ seminar, we will define what bullying is and provide some examples. We will also look at the people it affects in our Comm. Centers.
Finally we will give you the tools to combat the bullying problem in your Comm. Center.
Seminar is taught in the classroom. Tuition does not include travel, lodging, meals, or other costs. Certification fees are included in tuition.
Successful students will earn APCO Institute International Certification.

View Event →
APCO Active Shooter Incidents
Aug
2
8:00 AM08:00

APCO Active Shooter Incidents

Active shooter incidents and their response pose several unique concerns for all facets of public safety including public safety communications. There are a multitude of issues that make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents.

View Event →
APCO Crisis Negotiations
Aug
1
8:00 AM08:00

APCO Crisis Negotiations

Crisis situations differ from the daily emergencies that today's public safety Telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the Telecommunicator to handle them successfully.

View Event →
2017 NG911 Technology Seminar
Apr
12
8:30 AM08:30

2017 NG911 Technology Seminar

  • State of Montana - Joseph P. Mazurek Justice Building (map)
  • Google Calendar ICS

Join us for the 2017 NG9-1-1 Technology Seminar & Industry Update…….

 

West Safety Services (formerly Intrado) is pleased to begin NG911 Technology Seminars in Montana.  We cordially invite you to join us for this informative session!

View Event →
2017 NG911 Technology Seminar
Apr
11
8:30 AM08:30

2017 NG911 Technology Seminar

  • Great Falls / Cascade County Emergency Communications Center (map)
  • Google Calendar ICS

Join us for the 2017 NG9-1-1 Technology Seminar & Industry Update…….

 

West Safety Services (formerly Intrado) is pleased to begin NG911 Technology Seminars in Montana.  We cordially invite you to join us for this informative session!

View Event →
Oct
19
to Oct 21

PSTC Communications Training Officer Workshop

  • Billings Emergency Operations Center (map)
  • Google Calendar ICS

Public Safety Training Consultants (PSTC) is proud to announce a 3 day training course for public safety dispatchers, call takers, trainers, and supervisors-hosted by the Billings 9-1-1 Center.

The course will be held October 19-20-21, 2016 at the Billings Emergency Operations Center located at 2300 9th Ave N, in Billings MT.

 

This workshop meets or exceeds APCO/CTO standards. Topics to include: Setting goals and benchmarks for a successful training program; responsibilities of a Communications Training Officer; the vital role of documentation; using and writing standard evaluation guidelines; concepts of liability; setting expectations for your trainee; the benefits of education vs intimidation; motivating the trainee; avoiding liability; conducting successful counseling; and training transition meetings.

Class tuition includes resource documents including "Daily Observation Reports", task lists, and standardized evaluation guidelines you may adapt for your training program. Upon completion, the student will be awarded certificated CTO status.

For reservations or information, please call PSTC at 800-348-8911 or on-line at www.PSTC911.com .

 

This class is expected to fill quickly and class enrollment is limited.

 

View Event →
Oct
17
to Oct 19

Montana APCO 2016 Conference

  • Best Western Plus Heritage Inn (map)
  • Google Calendar ICS

SAVE THE DATES!!

The 2016 MONTANA APCO CONFERENCE will be held at the Best Western Plus Heritage Inn in Great Falls, MT on October 17-19. Don't miss this excellent training opportunity!

  • Monday, October 17th: Situational Matters Tour Stop, featuring D. Richard B. Gasaway, Retired Fire Chief

 Situational awareness is one of the leading contributing factors for near miss and line-of-duty deaths among first responders operating at emergency scenes. Communications professionals play a critical – yet often underutilized and more often underappreciated – role in helping responders develop and maintain the very situational awareness that can save their lives.

This program provides communications professionals with a thorough understanding of situational awareness - what it is, how challenging it can be to develop and how easy it can be lost.

Click here for the flyer for this exciting opportunity!

  • Tuesday, October 18th: TRAINING SESSIONS for Public Safety Communications Officers, Administrators, Supervisors, Trainers, Telephone and Radio Technicians. Visit the VENDOR EXHIBITS for amazing new technology.
  • Wednesday, October 19th: Public Safety Communications Officers, Administrators, and Technical TRAINING SESSIONS, Montana APCO Public Safety Awards luncheon and vendor giveaways.

Download the conference flyer here!

We will update with registration, agendas, and vendor signup as we get closer! Stay tuned

Agenda (Most recent version, as it is ALWAYS a work in progress!)

Register

Awards

Vendor Schedule & Hotel Information for Montana APCO Conference:

Tuesday, October 18th –

1:30 PM - Vendors’ setup begins

3:30pm - 5:30pm - The exhibit hall will be open to spend some exclusive time with attendees

Wednesday October 19th – The vendor floor will be open

12pm – 1:30pm – Lunch in Banquet Hall.  All vendors are invited to join everyone for lunch.  Vendor give-away and prize drawings will be held during lunch on Wed.

1:30PM - Booth take-down (Times are subject to change, updates will be sent per any schedule changes.

 Hotel reservations – Reservations must be made directly with the Heritage Inn- (406) 761-1900 (deadline is September 26th).  Conference rates (Gov.) are $89, and includes a double queen room.  Items can be shipped directly to the hotel, labeled with your name & care of “MT APCO Conference”

View Event →
All-Hazard Incident Dispatcher Training
Sep
19
to Sep 22

All-Hazard Incident Dispatcher Training

  • Lewistown Dispatch Center (map)
  • Google Calendar ICS

All-Hazard Incident Dispatcher Training
Delivered by DHS Office of Emergency Communications (OEC) in partnership with Montana DES

This course is taught by OEC/ICTAP instructors who have both dispatch and communications unit experience. The course provides a realistic, hands-on approach to mastering the tasks and skills of an incident dispatcher. This course is designed for experienced dispatchers who are familiar with the incident command system and dispatch operations. This course is four days long and includes an INTD exercise on the fourth day. It provides a position task book and hands-on exercises for each attendee. This course will help create an incident dispatcher cadre of professionals.

Download the flyer here

WHEN: September 19th through 22nd (8:00am to 5:00pm) Lunch will be on your own
WHERE: Dispatch Center 305 W Watson St, Lewistown, MT 59457
Registration POC: Rick Forkel, rforkel@mt.gov, 406-324-4787


*Applications will be accepted on a rolling basis and enrollment confirmed by email upon review of the application. Class space is limited. Deadline: August 31st
NOTE: Through a USDHS grant administered by the Montana State Fire Chiefs Association, we will have a limited amount of funding available to reimburse hotel and per diem expenses for Montana students from tribal & local jurisdictions that are traveling 50 or more miles from their home unit. When applying, please indicate if you are seeking travel reimbursement. All reimbursement will be approved & confirmed by the course manager prior to course start.


Prerequisites for attendance are:

  • A public safety background with experience in dispatch operations - or -TRG-RADO and one year experience in dispatch operations
  • Awareness of fundamental public safety communications technology
  • Completion of IS-100.b, IS-144, IS-200.b, IS-700.a, and IS-800.b

Additional recommended training:

  •  ICS-300, Intermediate Incident Command System (ICS) for Expanding Incidents
  • Completion of the OEC Communications Unit Awareness web-based course found at: http://www.publicsafetytools.info/training/training_comu_overview.php

Special Notes:
• Maximum class size is 20 students, so if interested, please let course POC know prior to dead

 

View Event →
Active Shooter Incidents for Public Safety Telecommunicators
Jun
16
8:00 AM08:00

Active Shooter Incidents for Public Safety Telecommunicators

Course Description:

Active shooter incidents and their response pose several unique concerns for all facets of public safety including public safety communications. There are a multitude of issues that make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents.
These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.
As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance.
This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each.

Topics include:

  • Phases of an Active Shooter Incident
  • Active Shooter Incidents vs. School Shootings
  • Law Enforcement, Fire Service and EMS Roles in Active Shooter Incidents
  • Response and Secondary Dangers
  • The Role of the Telecommunicator in an Active Shooter Incident
  • Interaction with the Media
  • Dealing with the Aftermath of an Active Shooter Incident

For more information, get the Class Flyer here

Registration:

To Register: visit our website at:
http://www.apcointl.com/institute/schedule_registration.htm

Registration Policy and Fees:

  • Your method of payment MUST accompany your registration.
  • Payments received in less than 10 days of the start date of the class will be subject to a late fee of $25.
  • Any registration received within ten (10) days of the class start date of the course is subject to a $25.00 late registration fee.
  • Registrations cancelled more than 21 days prior to the start of the scheduled course will receive a refund minus a $25.00 administrative fee. Cancellations less than 21 days before the class will receive a 50% tuition refund.
  • Only one (1) transfer or substitution is allowed. Transfer fee: $50.00 A late fee of $25 will apply if applicable
  • Complete registration Policy is available upon request.
View Event →
Surviving Stress
Jun
15
8:00 AM08:00

Surviving Stress

Course Description:

The field of emergency communications is by its very nature, stressful. From the frantic call of a parent who just found their baby not breathing, to a motorist injured in an accident on a strange roadway, telecommunicators are the life link to thousands of people each day. These dedicated people must be the calm, reassuring voice that ensures that help is but that call away. All too often however, intense emotions and other damaging stress reactions are caused by visual images brought on by events never seen and the vicarious traumatization that comes with helping others. These stress reactions can, and often do, take a toll on even the most seasoned telecommunicator.

At the completion of this course, participants will be able to:

  • Define stress
  • Recognize the causes and risk factors of stress
  • Recognize the signs and symptoms of stress
  • Recognize the professional cost of stress
  • Understand how Telecommunicators are impacted by stress
  • Better manage their own stress and that of those around them
  • Properly define CISM
  • Understand the principles of CISM
  • Identify resources available to assist with managing stress

For complete information, get the Class Flyer here

Registration:

To Register: visit our website at:
http://www.apcointl.com/institute/schedule_registration.htm


Registration Policy and Fees:

  • Your method of payment MUST accompany your registration.
  • Payments received in less than 10 days of the start date of the class will be subject to a late fee of $25.
  • Any registration received within ten (10) days of the class start date of the course is subject to a $25.00 late registration fee.
  • Registrations cancelled more than 21 days prior to the start of the scheduled course will receive a refund minus a $25.00 administrative fee. Cancellations less than 21 days before the class will receive a 50% tuition refund.
  • Only one (1) transfer or substitution is allowed. Transfer fee: $50.00 A late fee of $25 will apply if applicable.
  • Complete registration Policy is available upon request.
View Event →
Crisis Negotiations for Telecommunicators
Jun
14
8:00 AM08:00

Crisis Negotiations for Telecommunicators

Course Description

Crisis situations differ from the daily emergencies that today's public safety telecommunicators handle. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully.

This course will build on the knowledge, skills and abilities inherent in basic telecommunicator training programs to educate the public safety communications professional on the most effective way to receive and process calls involving crisis situations and to ensure they fulfill their role as a vital component of the overall public safety response.

Topics Include:

  • Overview of a Crisis Situation
  • Hostage Situations
  • Suicidal Subject Situations
  • Suicide by Cop
  • Crisis Negotiations Tools for the Telecommunicator Skills and Characteristics of a Successful Telecommunicator Negotiator
  • Crisis Related Stress Management

Full Information is available in the Class Flyer

Registration:

To Register: visit our website at:

http://www.apcointl.com/institute/schedule_registration.htm
Registration Policy and Fees:

  • Your method of payment MUST accompany your registration.
  • Payments received in less than 10 days of the start date of the class will be subject to a late fee of $25.
  • Any registration received within ten (10) days of the class start date of the course is subject to a $25.00 late registration fee.
  • Registrations cancelled more than 21 days prior to the start of the scheduled course will receive a refund minus a $25.00 administrative fee. Cancellations less than 21 days before the class will receive a 50% tuition refund.
  • Only one (1) transfer or substitution is allowed. Transfer fee: $50.00 A late fee of $25 will apply if applicable.
  • Complete registration Policy is available upon request.
View Event →
Feb
12
1:00 PM13:00

Montana Chapter Meeting

  • Lewis and Clark County 911 Center (map)
  • Google Calendar ICS

Montana Chapter Meeting will take place at the Helena/Lewis and Clark County 911 Center, 3425 Skyway Dr. (follow signs for the Rocky Mountain Emergency Services Training Center)

Conference phone will be available at 406-457-8530

View Event →
Oct
13
to Oct 15

Montana APCO 2015 Conference

SAVE THE DATES!! The 2015 MONTANA APCO CONFERENCE will be held at the Colonial Hotel - Red Lion in Helena on October 13-15. Don't miss this excellent training opportunity!

  • Tuesday, October 13th MISSING CHILDREN: DYNAMICS AND RESPONSE Instructor Craig Hill, Associate Director of Training and Outreach, National Center for Missing & Exploited Children (NCMEC). Click Here for the Flyer!
  • Wednesday, October 14th TRAINING SESSIONS for Public Safety Communications Officers, Administrators, Supervisors, Trainers, Telephone and Radio Technicians. Visit the VENDOR EXHIBITS for amazing new technology.
  • Thursday, October 15th Public Safety Communications Officers, Administrators, and Technical TRAINING SESSIONS, Montana APCO Public Safety Awards luncheon and vendor giveaways.

We will update with registration, agendas, and vendor signup as we get closer! Stay tuned

Agenda (Most recent version, as it is ALWAYS a work in progress!)

View Event →
May
27
to May 30

Montana APCO 2014 Conference

  • Bozeman, MT United States (map)
  • Google Calendar ICS

MONTANA APCO CONFERENCE
in conjunction with the Montana Sheriffs and
Peace Officers Association.
in Bozeman, 2014

Come join us in Bozeman, for the annual conference. Classes, meetings, and chances to network with your peers!

 Click here to register and check back for updates!

With the conference just around the corner, click here for a final agenda and click here for course descriptions.

View Event →
Surviving Stress
May
6
8:00 AM08:00

Surviving Stress

The field of emergency communications is by its very nature, stressful. From the frantic call of a parent who just found their baby not breathing, to a motorist injured in an accident on a strange roadway, telecommunicators are the life link to thousands of people each day. These dedicated people must be the calm, reassuring voice that ensures that help is but that call away. All too often however, intense emotions and other damaging stress reactions are caused by visual images brought on by events never seen and the vicarious traumatization that comes with helping others. These stress reactions can, and often do, take a toll on even the most seasoned telecommunicator.

View Event →
May
5
8:00 AM08:00

Law Enforcement Supervision, Management and Leadership Skills for Challenging Times – Decision Making Skills for Supervisors

This three-day course pertains to First Line Supervisors, Shift Commanders, 9-1-1 Communications Personnel, Human Resource Managers and Civilian Supervisors.

   

Law Enforcement Supervision, Management and Leadership Skills

for Challenging Times – Decision Making Skills for Supervisors

 

hosted by the Missoula 9-1-1 Center

 

When:            Monday May 5 - Wednesday May 7, 2014

Where:           Missoula Emergency Services, 1200 Burlington, Missoula, MT

Instructor:     Sgt. Michael J. Coker, retired

Click here for the Flyer and Registration Form

Course objectives include:

·         Mission and Vision Statement

·         Innovative Ideas About Leadership

·         Confronting the Problem Employee

·         First Line Risk Management

·         Developing Your People

·         Accountable Leadership

·         Media Relations

View Event →
Jan
15
12:30 PM12:30

MT APCO Chapter Meeting

Chapter Meeting for the Montana APCO Chapter

January 15, 2014 12:30 p.m.

3425 Skyway Drive

Helena, Montana

Conference # 406-457-8530

Agenda:

Call the Meeting to Order

Approve Minutes

Approve Treasurer’s Report

TERT Committee  - Kim Burdick & Michele Blais

Legislative Committee – Susan Bomstad & Kim Burdick

Training and Standards Committee – John Hinkle

Pro-CHRT Committee

  • Appointed Co-Chairs, Peter Callahan & Zach Slattery
  • Set Goals

 

Technical Committee – Scott O’Connell

  •  Website
  •  Montana Chapter App update

MFAC Committee – Dale Osborne

Conference Committee

a.     In Bozeman this coming year- appoint members

 

 

Old Business

  • Revised Constitution and Bylaws
  • Tax Exempt Status

                                   

New Business

  • Present Senior Member Certificate/Pin to Kimberly Burdick
  • Swearing in of Officers
  • Next Meeting at Bozeman Conference

 

                                Adjournment

View Event →