Montana APCO Chapter

The Association of Public-Safety Communications Officials

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Customer Service in Today's Public Safety Communications Center

  • Montana State University Police Training Center 7th Ave. and Kagy Blvd. Bozeman, MT 59717 (map)

Course Description

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent.

This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation. 

Topics include: 

  • Defining Customer Service 
  • Customer Attitudes and Expectations
  • Customer Service in Public Safety
  • Impact of Customer Service on Public Safety
  • Communications Center Customer Service in Action
  • Customer Service and Quality Control
  • Investigating Complaints
  • Improving Customer Service in the Communications Center

Co-host Information

Host: Montana State University Police

Contact: Brian Boehm

Phone: (406) 994-1227

Class Information

Class# 37103

Date: May 6, 2014

Time: 8:00a, - 5:00pm

Tuition: $199.00 *APCO Members receive a $20 discount

Location:

Montana State University Police Training Center

7th Ave & Kagy Blvd.

Bozeman, MT 59717

Earlier Event: January 15
MT APCO Chapter Meeting
Later Event: May 6
Surviving Stress