Montana APCO Chapter

The Association of Public-Safety Communications Officials

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Surviving Stress

  • APCO Surviving Stress 7th Ave and Kagy Blvd. Bozeman, MT 59717 (map)

APCO International Course: Surviving Stress

Course Description

The field of emergency communications is by its very nature, stressful. From the frantic call of a parent who just found their baby not breathing, to a motorist injured in an accident on a strange roadway, telecommunicators are the life link to thousands of people each day. These dedicated people must be the calm, reassuring voice that ensures that help is but that call away. All too often however, intense emotions and other damaging stress reactions are caused by visual images brought on by events never seen and the vicarious traumatization that comes with helping others. These stress reactions can, and often do, take a toll on even the most seasoned telecommunicator.

At the completion of this course, participants will be able to: 

  • Define stress
  • Recognize the signs and symptoms of stress
  • Recognize the professional cost of stress
  • Understand how Telecommunicators are impacted by stress
  • Better manage their own stress and that of those around them.
  • Properly define CISM
  • Understand the principles of CISM
  • Identify resources available to assist with managing stress

Co-host Information

Host: Montana State University Police

Contact: Brian Boehm

Phone: (406) 994-1227

Class Information

Class# 37104

Date: May 6, 2014

Time: 8:00a, - 5:00pm

Tuition: $199.00 *APCO Members receive a $20 discount


Montana State University Police Training Center

7th Ave & Kagy Blvd.

Bozeman, MT 59717

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