Montana APCO Chapter

The Association of Public-Safety Communications Officials

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911 Training Summit

  • Great Falls International Airport 2800 Terminal Drive Great Falls, MT, 59404 United States (map)

The Denise Amber Lee Foundation and the Healthy Dispatcher team up for two days of training in Great Falls, Montana June 6-7, 2018. Attendees will recieve FOUR training tracks over 2 days totally in 16 hours of training. One day registrations are available for $175/person(8 Hours of training), and the full two day registration is only $250/person for full 16 hours. Day one sessions: "A Victim's Plea; Meeting Expectations" & "Transformational Leadership". Day two sessions: "The Power of Resilence" & " The Importance of Quality Assurance". Session descriptons below.

June 6, 2018-Day One

"A Victim's Plea; Meeting Expectations" Nathan Lee & Ryan Chambers

This session will tie together the elements of the Denise Amber Lee tragedy. A positive and uplifting presentation, students will learn of the obvious failures that day to the more in-depth concepts such as leadership, hiring, training, and motivating employees in a communications center. Attendees will leave with a sense of pride for the critical role they play in Public Safety. (4 Hours)

"Transformational Leadership" Adam Timm

The people in your PSAP are your most valuable resource. Studies show that eight out of the top ten stressors at the PSAP have nothing to do with the work itself, and most of these stressors reflect poor leadership. If much of the stress felt by the front line can be lessened or eliminated, why aren’t leaders taking immediate action? Many managers would like to, but aren’t sure what specific actions will make a difference. This class outlines the power of a transformational approach, the keys to successful implementation, and how to lead in challenging times. (4 Hours)

June 7, 2018-Day Two

"The Power of Resilence; How to Thirive in 9-1-1" Adam Timm

This 4-hour class provides emergency dispatchers with the knowledge and tools to mitigate the serious risk posed by 9-1-1 work-related stress.Topics include: Physiology of the stress response; three elements of stress theory; why the dispatcher job function is so stressful and what to do about it; stress-promoting vs. stress-reducing diet; nutrition and stress; 7-step action plan for managing fear; self management tools for creating more free time; stress resilience strategies to go from habitually reacting to proactively responding. (4 Hours)

"The Importance of Quality Assurance" Nathan Lee & Ryan Chambers

The Denise Amber Lee Foundation was a signature partner in the comprehensive workgroup that crafted the recently approved Quality Assurance/Quality Improvement ANSI Standard. Nathan Lee and an industry professional will discuss key components of implementing or improving a QA/QI program. The session will reinforce the importance of QA and all of the benefits from boosting morale, to preventing tragedies by identifying and correcting risky habits. (4 Hours)

Earlier Event: June 4
Montana APCO Chapter Meeting
Later Event: August 13
Active Shooter 2 Day Course